Refund Policy

OpenCampsite is currently free while we're in beta. Nothing on this page applies until paid plans launch — it's published now so you can see the deal before you're ever asked to pay.

If you're not happy with your first OpenCampsite subscription for any reason, email us within 7 days of your first payment and we'll refund it in full — no questions, no hoops.

The guarantee applies once per customer, to the first payment of your first subscription (monthly or annual).

Alerts work by watching for other campers' cancellations, and cancellations are unpredictable. Subscribing pays for around-the-clock monitoring — it cannot create availability. For that reason, we don't issue refunds because no campsite opened up during your alert window.

You can cancel anytime from the billing page (self-serve, via the secure Stripe customer portal). Your plan stays active until the end of the period you already paid for, and you won't be charged again.

Annual plans cancelled mid-year keep their features until the paid-through date; we don't prorate partial refunds outside the 7-day guarantee.

Duplicate charges, charges after a completed cancellation, or any billing error on our side: tell us and we'll refund the mistaken charge promptly and in full.

Email support@opencampsite.com from the address on your account with the word "refund" in the subject. Include the approximate payment date. We aim to respond within 2 business days; refunds are returned to your original payment method by Stripe, typically within 5–10 business days.