Privacy Policy

This Privacy Policy explains how OpenCampsite (“OpenCampsite,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information in connection with opencampsite.com and our related products, features, and communications (collectively, the “Services”). “Personal information” or “personal data” refers to information that identifies, relates to, or could reasonably be linked to you or your household.

By visiting our site, creating an account, or otherwise interacting with OpenCampsite, you consent to the practices described in this policy. Please review it carefully and contact us if you have any questions.

Definitions

• Service means the opencampsite.com website, applications, emails, and other experiences operated by Wild Monkey Labs, LLC.
• Personal Data means information that can identify you directly or indirectly, either alone or when combined with other data.
• Usage Data means information collected automatically, such as device diagnostics, interaction events, and analytics signals.
• Cookies are small data files stored on your device that help us recognize your browser and remember preferences.
• Data Controller means the organization responsible for deciding how and why Personal Data is processed. For the Services, OpenCampsite is the Data Controller.
• Service Providers are trusted partners who process information on our behalf under contractual obligations to safeguard the data.

Information We Collect

Information You Provide

• Contact details such as your name, email address, and phone number (if you enable SMS alerts).
• Account credentials, profile information, and preferences you configure.
• Payment details and billing information (processed by our secure payment partners).
• Support requests, survey responses, or other content you submit to us.

Information Collected Automatically

• Device and browser data such as IP address, operating system, and device identifiers.
• Usage data including search queries, alert configurations, pages visited, and referring URLs.
• Log information that helps us diagnose issues, secure the platform, and measure performance.
• Location data if you allow us to access it through your device settings.

Information from Service Providers

• Analytics insights that help us understand aggregate usage trends.
• Transactional data from payment processors needed to confirm purchases or refunds.

When We Collect Information

• When you create an account, log in, or modify your profile.
• When you configure campsite alerts, save searches, or place an order.
• When you sign up for newsletters, respond to surveys, or participate in marketing programs.
• When you use our website, APIs, mobile experiences, or customer support channels.

How We Use Your Information

• Provide, operate, and maintain the OpenCampsite Services.
• Deliver campsite availability alerts, confirmations, and transactional messages.
• Personalize your experience and surface content or products that match your interests.
• Improve our website, troubleshoot issues, and develop new features.
• Communicate with you about your account, customer support requests, or policy updates.
• Protect against fraud, abuse, or unauthorized use of the Services.
• Comply with legal obligations and enforce our Terms of Service.
• Provide marketing or promotional messages, where permitted, with opt-out choices available.

How We Protect Visitor Information

We use administrative, technical, and physical safeguards designed to keep your personal information secure. Examples include production access controls, encrypted transmission via HTTPS/SSL, credential hashing, routine security scanning, and isolating payment data with trusted gateway providers. We regularly review our security posture, but no method of storage or transmission over the internet is 100% secure, so we cannot guarantee absolute security.

All sensitive transactions are processed through PCI-compliant payment vendors and are never stored on OpenCampsite servers.

Cookies and Tracking Technologies

OpenCampsite uses cookies, pixel tags, local storage, and similar technologies to remember preferences, authenticate sessions, measure campaign effectiveness, and understand how people use our Services. We primarily use first-party cookies but may allow carefully selected partners—such as analytics or advertising providers—to set cookies that help us improve the Services.

You can configure your browser to warn you each time a cookie is being sent or disable cookies entirely. Disabling cookies may limit certain features, but you will still be able to browse essential portions of the site.

Third-Party Disclosure

We do not sell, trade, or otherwise transfer personal information to outside parties without advance notice. This does not include trusted hosting providers, analytics tools, payment processors, or other vendors who help operate OpenCampsite, so long as those parties agree to keep the information confidential. We may also release information to comply with applicable law, enforce site policies, or protect our rights, property, or safety.

De-identified or aggregated visitor information may be shared with partners for marketing, insights, or other lawful uses.

Third-Party Links

Our Services may include links to third-party products or services. These sites maintain independent privacy policies, so we are not responsible for their content or activities. We welcome feedback if any linked site raises privacy concerns.

Google Advertising & Analytics

OpenCampsite may enable Google services such as Google Analytics or Google Ads. Google may use cookies, including the DoubleClick or DART cookie, to serve ads or measure engagement based on prior visits to our site and other sites on the internet. Users can opt out of DART cookies by visiting the Google Ad and Content Network privacy policy.

We and third-party vendors use first-party cookies (for example, Google Analytics) and third-party cookies together to compile data regarding interactions with ad impressions and other ad service functions. You can manage ad settings at adssettings.google.com or via the Network Advertising Initiative opt-out page.

California Online Privacy Protection Act (CalOPPA)

• Users can visit opencampsite.com anonymously.
• We link to this Privacy Policy from our homepage and other prominent pages.
• The link includes the word “Privacy” and is easy to find.
• We will notify users of any material changes on this page.
• Registered users can view and update certain personal information within their accounts.

Do Not Track & Behavioral Tracking

OpenCampsite honors browser-based Do Not Track (DNT) signals where technically feasible. We do not plant cookies or serve advertising when a DNT mechanism is in place, nor do we permit third-party behavioral tracking beyond the limited measurement tools described in this policy. You can enable or disable DNT by visiting your browser's preferences or settings page.

Children's Privacy (COPPA)

We do not knowingly market to or collect personal information from children under 13 years of age. If you believe we have inadvertently received such information, please contact us so we can delete it promptly.

Fair Information Practices

We follow the Fair Information Practice Principles. Should a data breach occur, we will notify affected users via email within seven business days (or sooner where required) and outline mitigation steps. The Individual Redress Principle ensures individuals have enforceable rights and recourse through regulators or courts if data processors fail to comply with privacy laws.

CAN-SPAM Act

We collect your email address in order to:

• Send information, respond to inquiries, and address requests.
• Process alerts, subscriptions, and updates related to orders.

To comply with CAN-SPAM, we agree to:

• Avoid false or misleading subjects or email addresses.
• Identify marketing messages as advertisements in a reasonable manner.
• Include our valid physical mailing address in each commercial email.
• Monitor third-party email marketing services for compliance.
• Honor opt-out and unsubscribe requests promptly.
• Provide a clear unsubscribe link at the bottom of each marketing email.

If you would like to unsubscribe from future emails, follow the instructions at the bottom of each message or contact us at hey@opencampsite.com.

Your Choices & Access Rights

Depending on where you live, you may have the right to request access to, correction of, or deletion of the personal information we maintain about you. You can also request a copy of your data, object to certain processing, or withdraw consent where processing is based on consent. Submit requests by emailing hey@opencampsite.com, and we will respond consistent with applicable law.

GDPR Data Protection Rights

If you are located in the European Union or European Economic Area, you have the following rights with respect to your Personal Data, subject to certain limitations:

• The right to access, update, or delete the information we hold about you.
• The right to rectification of inaccurate or incomplete information.
• The right to object to our processing of your Personal Data.
• The right to request that we restrict the processing of your personal information.
• The right to data portability in a structured, commonly used, machine-readable format.
• The right to withdraw consent at any time where processing relies on your consent.

We may ask you to verify your identity before responding to such requests. You also have the right to lodge a complaint with your local data protection authority.

Retention of Data

We retain Personal Data for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Usage Data is typically retained for a shorter period unless needed to improve functionality, enhance security, or comply with legal requirements.

Transfer of Data

Your information, including Personal Data, may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using the Services, you agree that we may transfer data to the United States and process it there, subject to safeguards designed to protect your information.

Disclosure of Data

We may disclose personal information if required to do so by law, in response to valid requests by public authorities, or when we believe disclosure is necessary to protect our rights, property, or safety, or that of our users or others. We may also disclose information in connection with a merger, acquisition, or asset sale, in which case you will receive notice and an opportunity to opt out of the transfer if permitted by law.

Service Providers

We may employ third-party companies and individuals to facilitate our Services, provide services on our behalf, perform Service-related functions, or assist us in analyzing how our Services are used. These third parties have access to Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Payments

If you purchase paid products or services, we use third-party payment processors such as Stripe or PayPal. We do not store or collect your payment card details; that information is provided directly to our payment processors whose use of your personal information is governed by their privacy policies. These processors adhere to PCI-DSS requirements to ensure secure handling of payment information.

Links to Other Sites

Our Services may contain links to other sites that are not operated by us. If you click a third-party link, you will be directed to that site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. If we make material changes, we will post the revised policy on this page with an updated “Last updated” date and, when appropriate, provide additional notice.

Contacting Us

Questions about this Privacy Policy or our privacy practices? Email us at hey@opencampsite.com.

Wild Monkey Labs, LLC
2108 N St Ste N
Sacramento, CA 95816